We understand that some of you booked your appointments online.
If you paid a deposit online that money will remain in your salon account for your next visit. Our software doesn't offer a way to return deposits automatically because it does not save information for your safety. We have to refund deposits over the phone. Due to the Shelter-In-Place order issued for Travis County we will not be able to refund online deposits until we reopen. If you would like your deposit refunded when we reopen please text "REFUND DEPOSIT" along with your name and number to 512-326-1010.
We will call you as soon as we reopen to refund your deposit.
We want to reassure you that we in NO WAY intended or want to keep your money tied during a time like this. We are trying to navigate this the best we can given the rapidly changing situation. We sincerely apologize for any inconvenience.