Frequently Asked Questions
General Questions
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Do you share my personal information (address, email, phone) with anyone else?
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Will you notify me if my stylist is running late due to unforeseen circumstances?
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What happens if my stylist is sick on the day of my appointment?
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What if I can't get in to see my normal stylist? Is it ok to see someone else?
Styling and Color Questions
General Questions
How far in advance should I book my appointment?
We recommend scheduling appointments as far in advance as possible to secure your preferred day and time. Evening and Saturday appointments fill quickly. If you see a specific stylist, we strongly encourage pre-booking before leaving the salon. Walk-ins are welcome when availability allows.
Will you remind me of my appointment?
As a courtesy, we make every effort to send appointment reminders. You may receive a confirmation for your appointment via text, email, and/or phone call 1–3+ days prior to your appointment. While reminders are provided, it remains the client’s responsibility to remember appointment dates and times and to keep contact information up to date.
When should I arrive?
You should just arrive on time for your appointment. No need to arrive early unless you'd like to browse our boutique merchandise or schedule future appointments.
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What if I need to cancel my appointment?
Please refer to our Cancellation Policy for full details.
What if I am running late?
If you are running late, please call the salon as soon as possible. We will do our best to accommodate you when possible; however, late arrivals may result in a shortened service or the need to reschedule.
Do you share my personal information?
No. We do not sell, rent, or share your personal information. Please see our Privacy Policy for full details.
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Is there parking?
Yes. Our location offers convenient parking options for your ease. You can find street parking right on Congress Ave., as well as a spacious parking garage with an entrance on the South end of the building, adjacent to the post office. Feel free to park anywhere in the garage, and don’t forget there’s parking available between the two apartment buildings. Best of all, all parking is free!
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What forms of payment do you accept?
We accept cash, all major credit cards, and electronic payments such as Google or Apple Pay. Checks and Venmo are not accepted.
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What are your hours?
Our standard hours are:
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Monday–Friday: 9:00 AM – 7:00 PM
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Saturday & Sunday: 9:00 AM – 6:00 PM
Please note that the salon may close earlier once the final client has completed their service.
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Will I be notified if my stylist is running behind?
Stylists make every effort to stay on schedule. If delays occur due to unforeseen circumstances, we will notify you as soon as possible via text or phone call. Most delays are typically no more than 10–15 minutes.
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What if my stylist is sick on the day of my appointment?
We will notify you as soon as possible via text or phone call if your stylist is ill or otherwise unavailable for your appointment. Every attempt will be made to reschedule your appointment with your stylist promptly or, if preferred and available, offer an appointment with another stylist the same day.
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Can I see a different stylist if mine is unavailable?
Absolutely! We encourage flexibility and believe it benefits clients to feel comfortable seeing more than one stylist. This allows for easier scheduling when your primary stylist is unavailable.
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Can I book online?
Yes! Online booking is available through our website menu.
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Styling & Color Questions
Can I cut and color my hair on the same day?
Yes. If your preferred stylist is unavailable, we can explore splitting services or recommend another stylist to accommodate your schedule.
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Should I wash my hair before coloring?
Not unless your hair is excessively oily. Natural oils help protect the scalp during color services. Excessive oil can prevent color from depositing appropriately.
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What if I don’t like my haircut or color?
Your satisfaction is important to us. Please contact the salon within two weeks of your appointment if you are not fully satisfied. We are happy to schedule a complimentary adjustment during this time. Adjustments are typically scheduled with the stylist who performed the original service, as they are most familiar with the work completed. If your original stylist is unavailable or you prefer to see another stylist, we will make every reasonable effort to accommodate your request in a timely manner. Requests made after the two-week window may require partial or full payment of the service.
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How often should I get a haircut?
Most haircuts last 6–12 weeks, while shorter cuts typically last around 4 weeks. One complimentary bang trim and/or clean-up is offered between cuts. Your stylist will recommend the best maintenance schedule for you.
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What is balayage (and how do you pronounce it)?
Pronounced bah-lee-AHZH. Balayage is a hand-painted highlighting technique that creates soft, natural, sun-kissed results with less noticeable regrowth than traditional foils.
How long does hair color last?
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All-over color: 4 –6 weeks
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Foil highlights: 6 –12 weeks
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Balayage: 8 –16+ weeks
Longevity varies based on hair growth, goals, and home care. Color-safe products are recommended.
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What shampoo should I use for color-treated hair?
Professional, color-safe shampoo and conditioner are recommended. We carry Kevin Murphy, Goldwell, and Kerasilk. Your stylist can recommend products based on your hair type, color, and scalp. Shampooing 2–3 times per week is typically best to preserve the color and health of your hair.
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What is considered a color correction?
Color correction generally involves significant changes, multiple steps, or corrective work beyond standard color services. Because timing and results vary, corrections are charged hourly. Please contact the salon to schedule a consultation if you believe a correction may be needed.
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What products should I use?
Product selection depends on your hair type, texture, and goals. Your stylist will recommend products best suited to you—questions are always welcome.
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What are BondPro+ and K18?
K18 deeply repairs and restores strength and softness at a molecular level. Goldwell Bond Pro is bond-building protection that strengthens hair during color and chemical services. Both are recommended for damaged hair, but beneficial for all hair.
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What color brands do you use?
We primarily use Goldwell color and lightener, with select Kevin Murphy lighteners.
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Can I schedule a consultation?
Yes! Consultations are included for all new clients and typically when seeing a new stylist. Complimentary consultations may also be scheduled separately.
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Can you teach me how to style my hair?
Absolutely! Our goal is for you to love your hair both in and out of the salon.
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How much should I tip?
Tipping is customary and generally ranges from 15–25% of the service total. Gratuities are always appreciated but never required.
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Is there a discount without shampoo or blow-dry?
No. Shampooing and blow-drying are essential for precision and consistency in haircuts and color and are included in the service price.
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What is the difference between a dry trim and a dry cut?
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Dry Trim: Removes weight or refines shape without removing length; does not replace a full haircut.
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Dry Cut: A full haircut performed without shampooing; requires the same time and cost as a traditional cut.
All new clients receive a full haircut to allow proper assessment.