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CANCELLATION & FEE POLICIES

Cancellation Policy

CANCEL \\ RESCHEDULE \\ MAKE CHANGES

To ensure our Stylist's livelihood and positive experience for everyone we respectfully require a minimum of 24-hour notice to cancel, reschedule, or make changes to your appointment.  Appointments canceled or rescheduled without 24-hour notice will be charged a Cancellation Fee equal to 50% of the reserved service amount.

 

When two consecutive appointments OR three appointments are canceled without 24-hour notice, you will be required to pay in full upon booking future services (including payment of any outstanding Cancellation and No-Show Fees). 

 

Our policy reserves the right, at our discretion, to require a major credit/debit card, Black Orchid Salon gift card, or pre-payment to reserve appointments. Additionally, we reserve the right to refuse service at our discretion.

 

“NO-SHOW

Non-cancellations “NO-SHOWS” will be charged a No-Show Fee equal to 100% of the reserved service amount.

 

When 2 consecutive appointments OR 3 appointments are No-Showed, you will be required to pay in full upon booking future services (including payment of any outstanding Cancellation and No-Show Fees).

 

Our policy reserves the right, at our discretion, to require a major credit/debit card, Black Orchid Salon gift card, or pre-payment to reserve appointmentsAdditionally, we reserve the right to refuse service at our discretion.

 

UNCONFIRMED APPOINTMENTS SUBJECT TO CANCELLATION 

Please confirm your appointment before the 24-hour cancellation window using the link sent via text or email (1-3 days before your appointment). *NOTE, to confirm you only need to tap/click the link once; nothing else needs to be done once the link is tapped/clicked. If the link does not work please call the salon to confirm. 

 

If your appointment is NOT confirmed before the 24-hour cancellation window, it is subject to auto-cancellation and cancellation fees.

 

APPOINTMENT REMINDERS

We will text or email to confirm your appointment 1-3 days before your appointment. We know how easy it is to forget an appointment you booked months ago and as a courtesy, we make every effort to notify you of your appointment date and time. However, it is your responsibility to arrive on time for your appointment and to inform us if your contact information has changed. 

Thank you

We appreciate you!

CHILD POLICY

Child Policy

To our Current and Future Clients of the Salon,

 

We write this notice with the utmost respect to all of you parents. Many of our stylists are parents themselves and understand that this can be a sensitive issue. However, we are very aware of the risks and dangers a salon poses to a child and would be devestated if your child was harmed under our roof.  In an effort to keep your children safe and to keep the salon environment worry free for all, we adhere to the following policy:

Children under 12 years old must be accompanied by an adult (other than a person receiving services) and we ask that children stay with that adult in one of our waiting areas and not the styling floor, where scissors, chemicals, and hot tools pose a serious risk to children. 

 

Please understand that our concern is for the safety of your child. We write this notice without the intent of offending, and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our policy.

 

Respectfully,

Black Orchid Salon

PRIVACY POLICY

Privacy Policy

We respect your privacy! Any and all information collected at this site will be kept strictly confidential and will not be loaned, sold, rented, reused, or otherwise disclosed. Any information you give to Black Orchid Salon will be held in the utmost care and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please don't hesitate to let us know.

 

 RESALE OR DISCLOSURE OF INFORMATION TO THIRD PARTIES

 Black Orchid Salon does not rent, trade, sell, or lease any personal information collected at our site including email lists.

 

 BROWSER INFORMATION COLLECTED ON THE WEBSITE

 Black Orchid Salon analyzes our website logs to constantly improve the value of the materials available on our website. Our website logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.

 

 USE OF COOKIES

 Your internet browser has a feature called "cookies" which store small amounts of data on your computer about your visit to our or any site.

 However, cookies tell us nothing about who you are unless you specifically give us personally identifiable information. The use of cookies is an industry standard and many major websites use them to provide great features for their customers.

 

 PRIVACY OF OUR EMAIL LISTS

 Black Orchid Salon maintains several lists to keep Black Orchid Salon visitors and clients informed about new services and events. Individuals affirmatively ask to join our mailing lists by completing any request for more information forms. By entering your contact information you are giving Black Orchid Salon permission to contact you regarding this request even if your name is listed on the National/state Do Not Call Registry. We do not loan, rent, sell, trade, or lease the addresses on our list to anyone.

 

RIGHT TO REFUSE SERVIC

Black Orchid Salon and its staff reserve the right to refuse service to anyone we deem to be 

behaving disrespectfully, racist, homophobic, xenophobic, belligerent, sexist, or in any way that

makes any staff member or customer feel uncomfortable.

Service Refusal
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