Cancellation & Fee Policies

Cancellation Policy

Appointments must be canceled or rescheduled with a minimum of 24 hours’ notice.
Failure to provide a 24-hour notice may result in a cancellation fee. If two consecutive appointments or three total appointments are canceled without proper notice, the client will be required to pay in full at the time of booking for all future services, including payment of any outstanding cancellation or no-show fees.

No-Show Policy

A “no-show” is defined as failure to attend a scheduled appointment without prior cancellation. No-shows will be charged a fee equal to 100% of the reserved service amount.
If two consecutive appointments or three total appointments result in no-shows, the client will be required to pay in full at the time of booking for all future services, including payment of any outstanding fees.

Payment & Reservation Requirements

Black Orchid Salon reserves the right, at its sole discretion, to require a valid credit/debit card, Black Orchid Salon gift card, or full prepayment to secure any appointment. Black Orchid Salon also reserves the right to refuse service at its discretion.

Appointment Confirmation & Reminders

Appointments must be confirmed at least 24 hours prior to the scheduled appointment using the confirmation link sent via text or email 1–3 days in advance.
To confirm, the client must click the confirmation link once. No further action is required. If the confirmation link does not function, the client is responsible for contacting the salon directly to confirm the appointment.
Appointments not confirmed within the required timeframe are subject to automatic cancellation and applicable cancellation fees.
Appointment Reminders
As a courtesy, appointment reminders may be sent via text or email. While reminders are provided as a convenience, it remains the client’s responsibility to track appointment dates and times, arrive promptly, and maintain accurate contact information on file.

Black Orchid Salon reserves the right to modify, enforce, or waive these policies at its sole discretion. Failure to comply may result in cancellation of appointments, required prepayment, or refusal of future services. By booking or receiving services, clients acknowledge, understand, and agree to all policies stated herein.

By booking an appointment with Black Orchid Salon, clients acknowledge and agree to all policies outlined above.

Child Safety

To Our Current and Future Guests,

This policy is shared with respect and consideration for parents and caregivers. Many members of our team are parents themselves and understand that childcare concerns can be sensitive. Our priority is maintaining a safe environment for all guests, children, and staff.

Due to the presence of professional tools, chemicals, and equipment, salon environments present inherent safety risks. To minimize those risks and ensure a safe and controlled setting, Black Orchid Salon enforces the following policy:

Children under the age of 12 must be accompanied by a supervising adult who is not receiving services.
Children must remain under direct supervision in designated waiting areas and are not permitted on the styling floor.

This policy is implemented exclusively for safety reasons and to support a secure working environment. Failure to comply with this policy may result in the inability to provide services.

Guests with questions or concerns are encouraged to contact the salon before their appointment.

Black Orchid Salon is not responsible or liable for injuries sustained by children while on the premises. By entering the salon or booking services, guests acknowledge and agree to comply with this policy.

Respectfully,
Black Orchid Salon

Adjustment Policy

Your satisfaction is important to us. We do our very best to ensure we meet or exceed your hair goals but sometimes we miss the mark. Please contact the salon within two weeks of your appointment if you are not fully satisfied. We are happy to schedule one complimentary adjustment. Adjustments are typically scheduled with the stylist who performed the original service, as they are most familiar with the work completed. If your original stylist is unavailable or you prefer to see another stylist, we will make every reasonable effort to accommodate your request in a timely manner. Requests made after the two-week window may require partial or full payment of the service.

Privacy Policy

Black Orchid Salon (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how personal information is collected, used, stored, and disclosed when you visit our website, book services, or communicate with us.

By accessing our website, submitting information, booking services, or receiving communications from Black Orchid Salon, you acknowledge, understand, and agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information you voluntarily provide, including but not limited to:

Name, email address, phone number
Appointment and service details
Payment-related information (processed securely by third-party providers)
Communications and inquiries
Website usage data (non-personally identifiable)

We do not knowingly collect personal information from children under the age of 13.

Use of Information

Personal information is used solely for legitimate business purposes, including:

Scheduling and managing appointments
Communicating about services, updates, and policies
Processing payments and preventing fraud
Improving website functionality and customer experience
Complying with legal and regulatory obligations

We do not use your information for purposes beyond those disclosed without your consent.

Disclosure to Third Parties

Black Orchid Salon does not sell, rent, trade, or lease personal information to third parties.

We may share information only with trusted third-party service providers (e.g., booking platforms, payment processors, email/SMS providers) solely to perform services on our behalf. These providers are contractually required to safeguard your information and use it only as necessary to provide their services.

Information may also be disclosed if required by law, court order, subpoena, or governmental request, or to protect our rights, property, or safety.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and analyze general usage trends. Cookies do not identify you personally unless you voluntarily provide identifying information.

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

Email, SMS & Communications Consent

By providing your email address or phone number, you expressly consent to receive communications from Black Orchid Salon related to appointments, services, promotions, and operational updates, including via automated systems, even if your number is listed on a state or national Do Not Call Registry.

Message and data rates may apply. Consent is not a condition of purchase. You may opt out of marketing communications at any time by following the unsubscribe or opt-out instructions provided, or by contacting the salon directly.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Personal information is retained only as long as reasonably necessary for business, legal, or regulatory purposes.

Limitation of Liability

To the fullest extent permitted by law, Black Orchid Salon shall not be liable for any unauthorized access, disclosure, loss, misuse, or alteration of personal information beyond our reasonable control.

Policy Updates

Black Orchid Salon reserves the right to modify or update this Privacy Policy at any time, without prior notice. Continued use of our website or services constitutes acceptance of the revised policy.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Contact Information

For questions regarding this Privacy Policy or your personal information, please contact Black Orchid Salon directly.

Service Refusal Policy

To Our Current and Future Guests,

Black Orchid Salon is committed to providing a safe, welcoming, and respectful environment for all guests and team members.

We reserve the right to refuse or discontinue service to anyone whose behavior is deemed inappropriate, disruptive, abusive, or discriminatory, including but not limited to behavior that is racist, homophobic, xenophobic, sexist, harassing, threatening, or otherwise creates an unsafe, hostile, or uncomfortable environment for staff or guests. This includes, but is not limited to, conduct that is discriminatory, harassing, threatening, or disrespectful toward others.

These decisions may be made at any time to protect the well-being of our team and guests and may result in the immediate end of services. Refunds will be determined at the salon’s discretion.

Respectfully,

Black Orchid Salon