© 2019 by Black Orchid Salon

CANCELLATION POLICY

 

Thank you to our clients, we owe our growth and success to you! And welcome to new potential clients, we are excited about creating a  lasting relationship with you and your hair. Your appointments are very important to the artists of Black Orchid Salon. Your appointment is reserved especially for you.

 

CANCELLATIONS AND RESCHEDULING

We understand that scheduling adjustments are sometimes necessary however, we respectfully request at least 24 hours notice for cancellations or rescheduling requests. Any appointment cancelled or rescheduled without 24 hours notice will result in a charge equal to 50% of the reserved service amount. Our policy reserves the right to require a major credit card, debit card or gift card for scheduling of all appointments.

 

“NO-SHOWS”

Non-cancellations or “NO-SHOWS” will be charged 100% of the original service booked. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.

 

CONFIRMATION CALLS

As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service one to two days prior to your appointment via telephone call and you will receive an email confirmation five days in advance if we have your email on file. We confirm 24 to 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

CHILD POLICY

 

To our Current and Future Clients of the Salon,

 

We write this notice with the utmost respect to all of you parents. Many of our stylists are parents themselves and understand that this can be a sensitive issue. However, we are very aware of the risks and dangers a salon poses to a child and would be devestated if your child was harmed under our roof.  In an effort to keep your children safe and to keep the salon environment worry free for all, we adhere to the following policy:

Children under 12 years old must be accompanied by an adult (other than a person receiving services) and we ask that children stay with that adult in one of our waiting areas and not the styling floor, where scissors, chemicals, and hot tools pose a serious risk to children. 

 

Please understand that our concern is for the safety of your child. We write this notice without the intent of offending, and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our policy.

 

Respectfully,

Black Orchid Salon

PRIVACY POLICY

 

We respect your privacy! Any and all information collected at this site will be kept strictly confidential and will not be loaned, sold, rented, reused, or otherwise disclosed. Any information you give to Black Orchid Salon will be held in the utmost care and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please don't hesitate to let us know.

 

 RESALE OR DISCLOSURE OF INFORMATION TO THIRD PARTIES

 Black Orchid Salon does not rent, trade, sell, or lease any personal information collected at our site including email lists.

 

 BROWSER INFORMATION COLLECTED ON THE WEBSITE

 Black Orchid Salon analyzes our website logs to constantly improve the value of the materials available on our website. Our website logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.

 

 USE OF COOKIES

 Your internet browser has a feature called "cookies" which store small amounts of data on your computer about your visit to our or any site.

 However, cookies tell us nothing about who you are unless you specifically give us personally identifiable information. The use of cookies is an industry standard and many major web sites use them to provide great features for their customers.

 

 PRIVACY OF OUR EMAIL LISTS

 Black Orchid Salon maintains several lists to keep Black Orchid Salon visitors and clients informed about new services and events. Individuals affirmatively ask to join our mailing lists by completing any request for more information forms. By entering your contact information you are giving Black Orchid Salon permission to contact you regarding this request even if your name is listed on the National/state Do Not Call Registry. We do not loan, rent, sell, trade or lease the addresses on our list to anyone.

Refusal of Service

Black Orchid Salon and its staff reserve the right to refuse service to anyone we deem to be 

behaving disrespectful, racist, homophobic, xenophobic, belligerent, sexist, or in any way that

makes any staff member or customer feel uncomfortable.