Question 1

How can I contact the salon?

Accepted Answer

You can reach us by phone at (512) 326-1010 or by email at youarebeautiful@blackorchidsalon.com.
For the easiest way to schedule an appointment, please visit our website at blackorchidsalon.com.
You may also text the salon at (512) 326-1010 for urgent matters or emergencies. Please note that we are unable to book, modify, or cancel appointments via text message. For appointment requests, please call the salon or book online.

Question 2

Do you offer free parking?

Accepted Answer

Yes, we have convenient, free parking options, including street parking and a garage, for all our clients.

Street parking is available on South Congress.
The garage entrance is on the south end of the building by the post office.
Park anywhere in the garage, including past the gate.
Additional parking is available between the two apartment buildings. Heads up, this parking is a bit of a walk.
All parking is free!

Question 3

What forms of payment do you accept?

Accepted Answer

We accept cash, major credit cards, and digital payment methods for your convenience. Payment is due at the time services are rendered.

Question 4

Do you offer gift cards?

Accepted Answer

Yes! We offer gift cards that can be used toward any of our services and retail products. Gift cards are available for purchase both in the salon and online and can be purchased in any amount. They make the perfect gift for any occasion.

Question 5

Do you offer discounts for first-time clients?

Accepted Answer

We do not offer discounts on our services. However, we occasionally offer promotions featuring complimentary or discounted retail products for our clients. Promotions vary throughout the year, so please contact us or ask your stylist about our current offers.

Question 6

How much should I leave for gratuity?

Accepted Answer

Gratuity is not included in the service price and is entirely at your discretion. Tips are always appreciated by our stylists as recognition of exceptional service. While gratuity amounts vary, many clients choose to leave between 15% and 25% of the service total.

Question 7

What are your operating hours?

Accepted Answer

Our salon is open:
Monday – Friday: 9:00 AM – 7:00 PM
Saturday – Sunday: 9:00 AM – 6:00 PM
Please note that hours may vary slightly based on appointment schedules for a particular day.
We are closed for all major holidays. In general, we close Thanksgiving Day and the following Friday, as well as December 24th through December 28th for the Christmas holiday.
If you have any questions about our hours or holiday closures, please contact the salon directly.

Question 8

Do you offer refunds for services?

Accepted Answer

We strive to ensure every guest leaves feeling confident and happy with their service. If you are dissatisfied with the outcome of a service, please contact us within 14 days of your appointment so we can discuss your concerns and determine an appropriate resolution.
Because salon services are performed by highly trained professionals and cannot be returned, we do not offer refunds on services rendered. However, we are committed to working with you to address any concerns and make reasonable adjustments when appropriate.

Question 9

Can I update my contact information?

Accepted Answer

Yes. Please let us know if your phone number, email address, or other contact information changes so we can keep your account up to date.
Maintaining accurate contact information helps ensure you receive appointment confirmations, reminders, important updates, and any communication related to your appointments. If your information changes, please contact the salon and we'll be happy to update your profile.

Question 10

What safety measures do you have in place?

Accepted Answer

We prioritize the health, safety, and comfort of our clients and team by maintaining a clean, welcoming salon environment and following strict hygiene and sanitation protocols.
Our tools, stations, and common areas are cleaned and disinfected regularly, and we adhere to all applicable health and safety guidelines. If you have any questions or concerns regarding our sanitation practices, please feel free to contact the salon.

Question 11

What should I do if I experience an allergic reaction to a hair product?

Accepted Answer

If you experience an allergic reaction to a product or hair color used during your service, rinse your hair or skin immediately and discontinue use. If symptoms are severe or do not improve, seek medical attention or consult a healthcare professional.
Please contact the salon as soon as possible to let us know about your reaction. For future visits, be sure to inform your stylist of any known allergies, sensitivities, or previous reactions to hair color, lighteners, or salon products so we can help identify suitable alternatives and discuss patch testing when appropriate.

Frequently asked questions