New Client: What to Expect
From the moment you arrive, your appointment is built around you. We’ll start with a thoughtful consultation to understand your goals, lifestyle, and hair history. Then we’ll map out a plan and get started. You’ll leave with a look you love and a simple routine to keep it looking fresh.
How to Prepare for Your First Visit:
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Bring inspiration photos if you're looking for something very specific (2–3 is perfect).
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Arrive with clean, dry hair unless your service notes say otherwise.
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Be ready to share recent color history or treatments.
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If you’re unsure what to book, give us a call, and we’ll guide you.
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Allow extra time if it’s your first visit—we love to be thorough.
Questions? Give us a shout!
New Clients Booking Online
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Choose a "NEW CLIENT" service so we can allow extra time for your consultation.
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Booking color + cut? Pick the option with both listed (example: “NEW CLIENT Single Color/Long Cut”).
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For complex services not online, call us and we’ll help you book.
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Please review our Cancellation & Fee Policy and Child Safety Information before booking.
Credit Cards On File
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We require a credit card to be on file to secure your appointment.
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If you need to cancel or reschedule, no worries! Your credit card won't be charged as long as you meet our cancellation policy.
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Just a friendly reminder: If you don't meet our 24-hour cancellation policy, the card on file will be charged accordingly.
Deposit Refunds
(Appointments Booked Online Prior To 4-6-26)
We want to make this as smooth as possible, so if you need a refund due to a cancellation or modification, just give us a call or send us an email. Our software, unfortunately, doesn't automatically refund deposits when an appointment is canceled. We truly appreciate your understanding!